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Terms and Conditions

Terms & Conditions For Fixed Itinerary Group Tours

  • Absolutely No Littering – Be a responsible traveller
    • Strictly no littering during the entire tour. During commute, a trash bag in the vehicle should be used to dispose any trash. During trek, or at the places of visit, keep/carry the trash with you until you reach the vehicle/hotel and dispose it off in the trash bag.
    • No arguments against this will be tolerated. If you are found littering, you may not be allowed to continue with the tour with immediate effect. No refunds (neither partial nor full) if you are disqualified to continue with the tour.
  • No Smoking
    • Smoking is not allowed during the tour. If you want to smoke, you can do so at designated areas, away from the rest of the co-travellers, after informing the tour leader. You are expected to adhere to the timelines of the tour, and are expected to join the group back after agreed time with the tour leader.
    • Strictly avoid passive smoking of co-travellers / tour leaders.
    • Do not force co-travellers / tour leaders to smoke. Respect their decision.
  • No consumption of alcohol
    • Consumption of alcohol is not allowed during the tour. If you are interested, you can do so at your own cost after informing the tour leader. If you are found misbehaving after consumption of alcohol, you may not be allowed to continue with the tour with immediate effect. No refunds (neither partial nor full) if you are disqualified to continue with the tour.
    • Do not force co-travellers / tour leaders to consume alcohol. Respect their decision.
  • No illegal activities
    • Do not indulge in illegal activities, digress from the group, eve-teasing or physical/sexual assault. Any such activity will result in abandonment of the accused with immediate effect. He / she will also be blacklisted from ‘Zikation’ and will not be allowed to travel with us in future.
    • No refund (neither partial nor full) will be entertained if you are abandoned / blacklisted.
  • Respect your co-traveller, tour / trek leader, tour co-ordinator
    • Travellers should respect other travellers in the group. Avoid discussions on sensitive topics, and using abusive / foul language.
  • Safety
    • Travellers are responsible for their own safety
    • Travellers are responsible for their belongings
    • ‘Zikation’ is not responsible for any loss or damage of any personal belongings, sickness, contracting a disease, accidents, injuries or death either during or after the tour.
  • Health Conditions
    • Traveller should be transparent about any health issues. Certain tours/treks require physical fitness. If you are unsure about your fitness (or if you are vulnerable to high altitude sickness or sea sickness), please consult your doctor before booking your trip. ‘Zikation’ is not responsible for any untoward incidents that happen due to travellers’ health issues.
    • Doctor’s certificate may be mandatory for certain tours / treks. Travellers will not be allowed to join the trip/trek if they do not produce the certificate from registered doctor. No refunds will be given in such a case.
    • Your tour leader may ask you to discontinue the trek / tour in case you fall sick or become vulnerable to any sickness (high altitude sickness, sea sickness or any other). If required, evacuation may be done for your safety, and the cost for the same has to be borne by the traveller.
    • No refunds will be given if the traveller cannot continue with the tour due to traveller’s health issues.
  • Unforeseen Issues
    • Changes in itinerary may occur due to unforeseen circumstances like (but not limited to) bad weather, excessive rains, landslides, unforeseen restricted entry, traffic condition, protests, rallies, unrest etc. All efforts will be made to cover places mentioned in the itinerary but anticipate changes in case of such situations. The decision of tour/trek lead is final, and travellers should abide by it. No refund will be issued in case of any changes.
    • Any additional costs due to sickness / bad weather / traffic delays / flight or train cancellations / flight, bus or train rescheduling etc will have to be borne by the traveller.
    • ‘Zikation’ is not responsible if the traveller misses the train / flight / bus / onward mode of transport after the tour ends. Any additional expenses to reschedule or new booking should be borne by the traveller.
  • Fixed itinerary
    • The itinerary is fixed. No changes will be entertained. All travellers have to adhere to the time specified by the tour/trek lead.
    • If traveller wants to visit more places during the extra time, he/she can do so by making own arrangements.
    • If the traveller decides not to visit a place during the tour for any reason, no refund would be given.
  • External Services
    • ‘Zikation’ uses services from other companies / businesses / freelancers for (not limited to) accommodation, travel, food, guide / co-ordinators, entertainment etc. ‘Zikation’ is not responsible for any disputes / concerns arising out of the external services.
    • Any additional invoices / services used should be borne by the travellers on direct payment basis.
  • Documents
    • Every Traveller are expected to carry original documents like (but not limited to) Government Issued Identity Proof, Address Proofs, Vaccination Certificates, Medical Test reports, Medical Certificates etc. Some of these may be mandated by the state/country of destination location. If the travellers fail to carry any of the required documents, he / she will be unable to continue with the tour. In such a case, no refund would be given.
    • While soft copies of the documents are accepted at most locations, it is advised to carry original documents as well. Some places may not accept soft copies.
  • Policy Acceptance
    • If the payment (either partial or full) is done for the given quote, then all the travellers (on behalf of whom the payment was made) have accepted the terms and conditions mentioned in this policy.
  • Decision of tour / trek leader is final. All travellers have to abide by tour / trek leaders’ decision.

Terms & Conditions For Customised Tours

  • Absolutely No Littering
    • Strictly no littering during the entire tour. During commute, a trash bag in the vehicle should be used to dispose any trash. During trek, or at places of visit, keep the trash with you until you reach the vehicle/hotel and dispose it off in the trash bag.
    • No arguments against this will be tolerated. If you are found littering, you may not be allowed to continue with the tour / trek with immediate effect. No refunds (neither partial nor full) if you are disqualified to continue with the tour.
  • No illegal activities
    • Do not indulge in illegal activities, eve-teasing or physical / sexual assault. Any such activity will result in abandonment of the accused with immediate effect. He / she will be blacklisted from ‘Zikation’ and will not be allowed to travel with us in future.
    • No refund (neither partial nor full) will be entertained if you are blacklisted.
  • Safety
    • Travellers are responsible for their own safety
    • Travellers are responsible for their belongings
    • ‘Zikation’ is not responsible for any loss or damage of any personal belongings, sickness, contracting a disease, accidents, injuries or death either during or after the tour.
  • Health Conditions
    • Traveller should be transparent about any health issues. Certain tours/treks require physical fitness. If you are unsure about your fitness (or if you are vulnerable to high altitude sickness or sea sickness), please consult your doctor before booking your trip. Zikation is not responsible for any untoward incidents that happen due to travellers’ health issues.
    • Doctor’s certificate may be mandatory for certain tours/treks. Travellers will not be allowed to join the trip/trek if they do not produce the certificate from registered doctor. No refunds will be given in such a case.
    • Your tour leader/co-ordinator may ask you to discontinue the trek/tour in case you fall sick or become vulnerable to any sickness (high altitude sickness, sea sickness or any other). If required, traveler may be evacuated or hospitalized, and the cost for the same must be borne by the traveller.
    • No refunds will be given if the traveller cannot continue with the tour due to traveller’s health issues.
  • Unforeseen Issues
    • Changes in itinerary may occur due to unforeseen circumstances like (but not limited to) bad weather, excessive rains, landslides, unforeseen restricted entry, traffic condition, protests, rallies etc. All efforts will be made to cover places mentioned in the itinerary but anticipate changes in case of such situations. The decision of tour/trek lead/co-ordinator is final, and travellers should abide by it. No refund will be issued in case of any changes.
    • Any additional costs due to sickness / bad weather / traffic delays / flight, train, ferry / cruise cancellations / flight, bus, train, cruise / ferry rescheduling, protests, rallies etc will have to be borne by the traveller.
    • Zikation is not responsible if the traveller misses the train / flight / bus / onward mode of transport after the tour ends, irrespective of the reason. Any additional expenses to reschedule or new booking should be borne by the traveller.
  • Itinerary
    • The amount mentioned while booking is for the itinerary and the dates agreed upon. No changes in dates of travel, or itinerary are allowed after the initial booking is done. Minor changes may be accepted if there is no change in price and is subject to availability.
    • If traveller wants to visit more places during the extra time, he/she can do so by making own arrangements.
    • If the traveller cancels the visit to a place during the tour for any reason, no refund would be given.
  • External Services
    • Zikation uses services from other companies / businesses / freelancers for (not limited to) accommodation, travel, food, guide/co-ordinators, entertainment etc. Zikation is not responsible for any disputes / concerns arising out of the external services.
    • Any additional invoices / services used should be borne by the travellers on direct payment basis.
  • Documents
    • Every Traveller is expected to carry original documents like (but not limited to) Government Issued Identity Proof, Address Proofs, Vaccination Certificates, Medical Test reports, Medical Certificates etc. Some of these may be mandated by the state/country of destination location. If the travellers fail to carry any of the required documents, he / she will be unable to continue with the tour. In such a case, no refund would be given.
    • While soft copies of the documents are accepted at most locations, it is advised to carry original documents as well. Some places may not accept soft copies.
  • Policy Acceptance
    • If the payment (either partial or full) is done for the given quote, then all the travellers (on behalf of whom the payment was made) have accepted the terms and conditions mentioned in this policy.
  • Decision of tour/trek co-ordinator is final. All travellers have to abide by tour/trek co-ordinator’s decision.

Changes to Terms and Conditions

The terms and conditions can change any time without prior notice.

Cancellation Policy

  • If the group tour is organised by a third party travel company or a partner / freelancer, then the cancellation policies of that company applies. ‘Zikation‘ will not charge any extra cancellation charges (other than the third party cancellation charges). Please check the cancellation policy prior to booking your tour.

Cancellation by ‘Zikation’

  • ‘Zikation’ may cancel the group trip if there are no minimum number of bookings, or due to bad weather, or due to any unforeseen event. In such a case, a full refund (excluding the bus / train / flight cancellation charges, if any) will be given.
  • ‘Zikation’ may cancel the customised trip due to bad weather, or due to any unforeseen event. In such a case, a full refund (excluding the non-refundable portion or the bus / train / flight cancellation charges, if any) will be given.
  • No refund will be given if you are not allowed to join the trip when you show any COVID-19 symptoms or if you fail to provide the mandatory doctor’s or vaccination certificate.

Cancellation by the traveller(s)

  • No refund (neither partial nor full) will be given once the agreed tour begins.
  • No refund if the traveler does not turn up at the agreed place, date, and time.
  • No refund will be given if you are not allowed to join the trip when you show any COVID-19 symptoms or if you fail to provide the mandatory documents (doctor’s certificate, vaccination certificate, medical test report etc)
  • Certain tours may include a partial non-refundable amount. That amount is not refundable for any reason.
  • For shorter tours (3 nights or lesser)
    • No refunds (neither partial nor full) will be given 48 hours prior to the tour start time (irrespective of the reason).
    • If the tour is cancelled between 2-10 days before tour start time, 50% of the amount (excluding bus / train / flight cancellation charges, if any) will be refunded.
    • If the tour is cancelled before 10 days of tour start time, full amount (excluding bus / train / flight cancellation charges, if any) will be refunded.
  • For longer tours (4 nights or longer)
    • No refunds (neither partial nor full) will be given 10 days before the tour starts (irrespective of the reason).
    • If the tour is cancelled between 11-20 days before tour start date, 50% of the amount (excluding bus / train / flight cancellation charges and fixed non-refundable amount, if any) will be refunded.
    • If the tour is cancelled before 21-30 days of tour start date, 90% of the amount (excluding bus / train / flight cancellation charges and fixed non-refundable amount, if any) will be refunded
    • If the tour is cancelled before 31 days of tour start date, full amount (excluding bus / train / flight cancellation charges and fixed non-refundable amount, if any) will be refunded.
  • For cancellation of air / train / bus / cab bookings, please refer the cancellation policy on the quotation / voucher.

COVID-19 Safety Measures and Guidelines

We understand you may have concerns of safety while travelling during these COVID-19 times. We have taken numerous precautions to practice safe travels (see below). Having said that, following the guidelines strictly is the responsibility of every traveller. Be a responsible traveller and abide by the guidelines.

From ‘Zikation’

  • Usage of cleaned / sanitized vehicle for local transportation
  • Daily temperature check (with contactless thermometer)
  • Daily oxygen level check (with pulse oximeter)
  • Stay at clean hotel / hostel / home-stay / camp only

For Traveller(s)

  • For group trips, practice social distancing within the group
  • Wear good quality face masks at all times. Carry enough masks required for the entire trip.
  • Carry enough napkins / tissue papers. Whenever you feel like sneezing or coughing, use a tissue / napkin to cover your nose and mouth. Discard the same in your trash bag.
  • Carrying of a hand sanitizer is mandatory and keep it handy at all times. Sanitize your hands after touching any common items, like door handles, windows, tables etc.
  • Preferably, carry and use your own towels, blankets, bedsheets.
  • Share your travel history of the last 15 days with ‘Zikation’
  • If you exhibit any of COVID-19 symptoms during the trip, inform the lead immediately.
  • If you are tested COVID-19 positive within 15 days after trip completion date, please inform ‘Zikation’ immediately. This will help alerting your fellow travellers.
  • It may be mandatory to provide COVID-19 negative certificate or vaccination certificate for certain trips / destinations. 
  • Please note that the rules and restrictions keep changing depending on the number of active COVID-19 cases in the region. Also, the local administration may impose curfew, night curfew, Section 144 or any other restrictions without advance notice. Please anticipate changes while travelling during these COVID-19 times.

We know you are eager to travel. But it is important to follow the guidelines and be responsible while travelling.

Privacy Policy

Data Collection

‘Zikation‘ may collect personal data such as (but not limited to) below:

  • Name
  • Age
  • Gender
  • Mobile Number
  • E-mail Address
  • Place of residence
  • And others as required

This is required for providing the services mentioned in the site / booking. Any further communication related to the service booked will happen through mobile number or email address only.

For group trips/tours/treks, a common WhatsApp / Signal / Telegram group may be created for effective communication during the tour. The group may be created few days prior to the tour start date. These apps disclose the phone number (and other information) to fellow travellers and trip co-ordinators / leads. Please go through the privacy settings available with these apps to restrict any information, if possible.

For customised or group trips, your number may be shared with additional service providers (for example, for cab pickup, places of stay etc). The information will be shared only on need basis.

During the tour, group photos may be clicked by the trip/tour leader, or by some of our partners. Some of these photos may be used in social media or for other promotional purposes. If you do not want the photo (in which you are present) to be used for promotional purposes, please inform the tour leader / co-ordinator. Your privacy will be respected.

The information we collect may be shared (only on need/enquiry basis) with the law enforcement authorities.

In addition to above information, the website may use software cookies to track certain information (like your IP Address, location etc). These are collected to provide better browsing experience to you.

This website may also use external analytics software to target relevant ads that are of interest to you. Your browsing activities may be collected by these external sites and are governed by the privacy policy of those sites. We do not disclose any personal information mentioned above with these software / sites.

This website may provide links to external / third party websites to provide more information about the service / place to you. If the link you click is taking you to a website outside of this website, then it is governed by the privacy policy of that website.

Changes to Privacy Policy

The privacy policy can change any time without advance notice.